Hello,
Welcome to Microsoft Community and Thank you for posting your query.
Sorry for the Inconvenience caused, I understand you are facing issues connecting the Ethernet adapter to your dell laptop.
Please answer the below questions to assist you better.
1. Did you try connecting it to different USB port?
2. Are you facing any issues connecting Ethernet cable directly to dell laptop?
You may connect the Ethernet cable directly to the laptop and install all the pending updates to check if it helps.
You may connect the Surface Ethernet adapter to different USB port and check if it helps.
You may also try re-installing the Ethernet adapter driver and check.
Microsoft Surface Ethernet Adapter
If the issue still persists, let us try to Uninstall and Reinstall the Universal Serial Port (USB) Drivers.
Follow the steps given here.
a) Press Windows key + X key when you are at desktop.
b) Select Device Manager.
c) Find and double-click Universal Serial Port driver from the left panel to uninstall
d) Right-click the device, and click Uninstall.
e) Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
f) Restart the computer (After restarting the computer, Windows will install the default drivers).
Hope the information helps. Do reply if you need further assistance.
Thank you.
Hi,
My name is Scott McArthur and I am a Supportability Program Manager for Surface. Today I have a quick blog on some important deployment information regarding the Surface Ethernet Drivers. When doing a deployment, it is necessary to add the Surface Ethernet drivers to boot images (ConfigMgr, MDT, WDS). This blog will discuss where to get the drivers.
First some technical details on the drivers themselves:
- PNPID: VID_045E&PID_07C6. This is partial PNPID
- Windows 10 X86
- msux86w10.inf
- msux86w10.sys
- Windows 10 X64
- msux64w10.inf
- msux64w10.sys
- Windows 8.1 X86
- msu30x86w8.inf
- msu30x86w8.sys
- Windows 8.1 X64
- msu30x64w8.inf
- msu30x64w8.sys
Where to get the driver:
- Starting with Windows 10 Version 1607 the Surface Ethernet driver is included so if you are deploying it should just work. Note the inbox version is 10.2.504.2016. A later version has already been released.
- The .MSI package, which is used to update existing installs of Surface, does not contain the Surface Ethernet Drivers.
- The .ZIP package used for bare metal deployments (For example Surface Pro 4) do not contain the Surface Ethernet drivers.
To download the latest drivers for Surface Ethernet adapter, do the following:
- Browse to the Microsoft Update Catalog here.
- In the search box enter Surface Ethernet Drivers.
When looking at the drivers pay special attention to the version column. At the time of this blog publication the latest drivers were:
- Windows 10: 10.2.704.2016
- Windows 8.1: 8.18.303.2015
Notes:
- Check back regularly for any new versions.
- There are 2 entries. One for x86 and one for x64. x86 is primarily for customers who have purchased the Surface Ethernet Adapter and using it on another device although you may be booting X86 based boot image but installing X64 operating system. Best practice is to include both in your deployments.
- The drivers support the older 10/100 adapter (model 1552), newer USB 3.0 1GB adapter (model 1663), and Surface docks
Update 4/24/2017
Just wanted to update this blog with the latest information. The name of the driver has changed in the Microsoft Update Catalog to “Microsoft-Net”
Hope this helps with your deployments.
Ethernet connections provide reliable internet in buildings and areas where Wi-Fi signals can be weak. While the Surface Book 2 doesn't have an ethernet port, you can easily add one to the device using a dock or dongle.
Products used in this guide
- Microsoft: Surface Dock ($130)
- Startech: Startech USB 3.0-A to ethernet adapter ($23)
- Amazon: Amazon Basics Cat-6 Ethernet cable ($7)
How to add ethernet to the Surface Book 2
- Plug in dongle or dock into the appropriate port on the Surface Book 2.
- Connect an Ethernet cable to your router.
- Plug ethernet cable into your dock or dongle.
Windows 10 handles any network setup when you physically connect your router to your Surface Book 2 using an Ethernet cable and adapter. Unless your network has extra security features, it is plug-and-play.
Our top equipment picks
Because the Surface Book 2 doesn't have an ethernet port, you have to use a dock or dongle that allows you to connect an ethernet cable to the device using the Surface connect port, USB-A port, or USB-C port.
Best dock
Surface Dock
Helping it to feel like a desktop
In addition to adding an Ethernet port, the Surface Dock has four additional USB ports, two additional mini-display ports, and a 3.5mm audio jack.
The Surface Dock allows you to set up your peripherals and wired connections once through the dock. Then you just have to plug or unplug one cable through the Surface connect port when you're at your desk.
Best dongle
StarTech USB 3.0-A to ethernet adapter
More compact and budget-friendly option
This adapter is easy to fit in your bag and adds an ethernet port to your Surface Book 2.
While this dongle doesn't have as many ports as the Surface Dock, it has a dedicated ethernet port that handles 10/100/1000mbps networks and is smaller and less expensive than the Surface Dock.
Additional Equipment
You can't have Ethernet without a cable, and a Cat-6 cable will handle just about any internet speed you throw at it.
Amazon Basics Cat-6 ethernet cable($7 at Amazon)
This cable can transfer up to 1Gbps more than most internet connections.
This post may contain affiliate links. See our disclosure policy for more details.
Sean Endicott
I'm an app enthusiast despite the fact that I used Windows Phone for years. I'm on an eternal quest to convert every element of my home into something I can control from my phone.